Cancellation policy

At Squashly OU we understand that plans may change. To ensure fair access to our venues and accommodate other players, we have implemented the following cancellation policy:
User Cancellations
Cancellation Fee: If you need to cancel your booking, please note that a 100% cancellation fee shall apply for cancellations made within 6 (six) hours before the scheduled game.

Free Cancellation: If you wish to cancel your booking and avoid any charges, kindly provide us with at least 6 (six) hours notice before the scheduled game.
Venue Cancellations
Venues may cancel bookings under certain circumstances, such as unforeseen maintenance, emergencies, or other issues.

In the event of a venue cancellation, the venue will make reasonable efforts to notify affected users promptly.
No-Show Policy
In the event of a no-show (failure to show up for a booked game without canceling in advance), the full booking fee will be charged.

Repeated no-shows may result in the suspension or termination of the user's account.

We appreciate your understanding and cooperation regarding our cancellation policy. By adhering to these guidelines, we can ensure fair and efficient scheduling for all squash players.

Should you have any questions or require further assistance, please don't hesitate to contact our Squashly OU team.